Lead Welcome Ambassador

POSITION SUMMARY

Located in Soho, W London owns the stage in the epicenter of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

W London – why anywhere else?

• Meals – Tasty and Varied Meals in our Green Room canteen.
• Discretionary Accommodation Service Charge – Paid each month!
• Uniform & dry-cleaning service
• Company Pension Scheme
• Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Events – Monthly Calendar of Associate Focused & Fun Events
• Develop and Grow – Comprehensive Training and Development
• Career – career progression opportunities are endless as the #1 leader in hospitality worldwide

What you’ll be doing

• You are the first face that our guests see when they arrive to W London, make it memorable!
• Transport guest luggage to and from guest rooms and/or designated bell area, assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
• Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
• Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
• Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
• We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage.
• Communicating with your team and other departments is key. The Welcome Office department will be on speed dial. Couldn’t live without them.https://careers.marriott.com/lead-welcome-ambassador/job/4BA26035165868B1A82A878D2817D46D