Learning & Development Manager

JOB DESCRIPTION

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! 

At Conrad London St. James, we pride ourselves on delivering world-class hospitality. As a luxury hotel, our success is built on our people, their expertise, their passion, and their commitment to excellence. Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

What We Offer  

• Annual Salary of £37,492
• Unique learning opportunities
• 50% off Food & Drink outlets at our hotel
• Access to Go Hilton team member rates so you can travel the world
• Meals whilst on duty
• And plenty more

Are you passionate about developing talent and creating exceptional learning experiences? Do you thrive in a luxury hospitality environment where excellence is the standard? If so, we have the perfect opportunity for you to make a lasting impact.

The Role

We are seeking an experienced Learning & Development Manager to drive our Learning & Development initiatives, foster a culture of continuous improvement, and enhance the skills of our team. You will be responsible for shaping and delivering luxury learning programs that empower our team to reach their full potential and uphold our prestigious standards.

 About You

• Understanding of Forbes luxury hotel standards.
• Proven experience in Learning & Development within luxury hospitality.
• Exceptional communication, presentation and interpersonal skills.
• Passion for inspiring and motivating teams to excel.
• Ability to work in a fast-paced, dynamic environment.
• Ability to create tailored learning programs that align with brand standards.

Key Responsibilities  

• Design, implement, and oversee innovative training programs tailored to hospitality excellence.
• Deliver engaging workshops and coaching sessions to enhance our teams skills.
• Support career development initiatives and succession planning.
• Collaborate with department heads to ensure consistent learning across all teams.
• Evaluate training effectiveness and continuously refine learning strategies.
• Champion the hotel’s service culture, embedding luxury and Forbes service standards into all learning interventions that elevate team performance and guest satisfaction.

If you are ready to take on a pivotal role in nurturing talent and driving excellence, we would love to hear from you. Apply today and be part of something extraordinary.

Please be advised that the commencement date for this role is expected to be 4^th August.

Travel:

• St James Park Tube Station – District & Circle Line – across the road
• Westminster Tube Station – Jubilee Line (4 Mins Walk)
• Victoria Station (8 Mins Walk)
• Waterloo Station (10 Mins Walk)

https://jobs.hilton.com/apac/en/job/HOT0BOEW/Learning-Development-Manager