Learning & Development Manager

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe’s most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Reporting to the Director of People & Culture, the Learning & Development Manager is responsible for designing, implementing, and leading the hotel’s Learning & Development (L&D) strategy, ensuring that Heartists and leaders have the skills, knowledge, and behaviors required to deliver exceptional experiences aligned with Fairmont Hotels & Resorts standards.

This role drives a culture of continuous learning, service excellence, and leadership development, acting as a facilitator, coach, and strategic business partner.

Key Responsibilities and Duties

Learning & Development Strategy:

• Develop and implement a comprehensive Learning & Development strategy aligned with business objectives, Fairmont standards, and Heartists’ development needs.
• Work closely with Department Leaders to define, assess, and update the hotel’s annual training plan.
• Analyze data, performance trends, and operational needs to design continuous improvement strategies.

Onboarding and Heartist Experience:

• Facilitate and ensure a world-class onboarding experience for all new Heartists.
• Continuously update and evolve the onboarding program, ensuring consistency, impact, and cultural alignment.
• Collaborate with operational departments to ensure effective departmental integration.

Training Program Design and Facilitation:

• Design and facilitate training sessions, workshops, and seminars (corporate and local) in areas such as:
  • Service excellence and guest experience
  • Leadership development
  • Technical and operational skills
  • Compliance, health, and safety
• Use diverse and innovative learning methodologies: classroom training, e-learning, experiential learning, and on-the-job training.
• Create customized training programs to address performance gaps and specific business needs.

Collaboration, Leadership, and Talent Development:

• Collaborate with Department Leaders to identify training needs and develop targeted learning solutions.
• Actively participate as a member of the leadership team, fostering a culture of engaged and developed leaders.
• Serve as a mentor and coach, supporting the professional growth of Heartists and leaders at all levels.
• Develop, support, and monitor departmental trainers, ensuring consistency and quality of training across the hotel.
• Maintain strong relationships that facilitate coaching, guidance, and high levels of engagement.

Performance Evaluation and Impact Measurement:

• Oversee the performance evaluation process, ensuring proper execution of annual and probationary reviews.
• Evaluate the effectiveness of training programs through feedback, assessments, performance metrics, and KPIs.
• Analyze results and propose continuous improvements to maximize learning impact.
• Maintain accurate records of all training and development activities, including participation and leadership data.

Partnerships and Continuous Improvement:

• Establish and manage partnerships with external training providers, industry organizations, and regional L&D specialists.
• Stay up-to-date on trends, best practices, and innovations in training and development within the hospitality industry.
• Support corporate learning programs from Accor and Fairmont throughout the hotel.
• Coordinate and support integration activities, team building, and organizational culture strengthening initiatives.
• Perform other People & Culture-related projects and duties as assigned.

Recognition Programs and Organizational Culture:https://careers.accor.com/global/en/job/learning-and-development-manager-in-fairmont-la-hacienda-costa-del-sol-cadiz-spain-jid-86808