Loss Prevention Supervisor

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Trains and supervisors house officers. Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage.  Anticipates potential problems and reacts to disturbances and prohibited conduct.  Responds to emergency situations as needed.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete awareness of:
• scheduled group activities and house count.
• hours of operation.
• Fire, emergency procedures manual, and business continuity plan
• Notify local authorities when situations warrant.
• Report and document any guest or employee incident.
• Health screening for all employees, contractors and visitors entering property. Provide badges for contractors.
• Issue radios, keys to designated hotel personnel.  Maintain accurate records and ensure the safekeeping of such.
• Inspect employee packages, purses, bags, etc. as employees enter or leave the property.
• Patrol the property, check all designated points and document all actions taken.
• Coordinate emergency situations.https://careers.accor.com/global/en/job/loss-prevention-supervisor-in-fairmont-dallas-dallas-united-states-jid-87593