Lounge Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Lounge Manager

Company Description

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Job Description

Operations Management

  • Supervise and coordinate the daily operations of the Lounge, ensuring smooth service flow in alignment with Fairmont’s service standards.
  • Ensure the lounge’s ambiance, cleanliness, and presentation reflect the brand’s refined image.
  • Monitor product quality and consistency across all food and beverage offerings.
  • Work closely with the culinary and bar teams to curate and update menus that meet guest preferences and brand positioning.
  • Ensure all opening, closing, and cash handling procedures are properly followed.

Guest Experience

  • Create a personalized and memorable experience for each guest, anticipating their needs and preferences.
  • Maintain a strong presence on the floor during service, engaging with guests and addressing feedback promptly.
  • Handle guest complaints with professionalism and empathy, turning moments of service recovery into positive experiences.
  • Build and maintain strong relationships with repeat and VIP guests, ensuring consistent loyalty to the Fairmont brand.

Team Leadership

  • Recruit, train, and mentor a high-performing Lounge team committed to excellence in service.
  • Conduct regular briefings, ensuring team members are well-informed about hotel promotions, service expectations, and operational goals.
  • Foster a positive work environment that emphasizes teamwork, respect, and continuous improvement.
  • Conduct regular performance reviews and support staff development through coaching and training initiatives.

Financial & Administrative

  • Manage the Lounge’s financial performance by monitoring budgets, controlling costs, and maximizing revenue opportunities.
  • Prepare monthly reports and forecasts for management review.
  • Implement effective upselling and suggestive selling strategies to increase average checks.
  • Oversee inventory control, procurement, and stock management to minimize waste and maintain cost efficiency.

Compliance & Standards

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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