Manager, Digital

JOB SUMMARY

This position will be an integral component of the extended Global Guest Relations Platform operations team, Digital Guest Experiences, as well as a member of Greater China Rooms Operations Team. This role will be responsible for supporting and managing the execution of the overall strategy for Digital Guest Experiences work and EMPOWER: GXP, while managing alignment of continent, discipline and brand-specific priorities. Specifically, this position will assume some parts of being a conduit into the continent for the Global teams, while also supporting the execution of these priorities in-market to strongly enhance the guest experience, create Guest Loyalty and drive Intent to Recommend.

The core accountabilities fall into two main categories, namely:

1)     Drive an implementation of new products and services related to Digital Guest Experiences and EMPOWER: GXP.

Assess and analyze data analytics to provide enhanced approach development of world-class hotel environment product and services.

2)     Drive a continued execution of service excellence in Digital Guest Experiences and GXP frameworks, with target training platforms and value-create priorities with both property leadership and above property teams.

3)     Support hotels to optimize platform usage and deliver members’ experience through the development of training and certification tools.

CANDIDATE PROFILE

Education and Experience

·       University Degree required, with major in hotel operations and/or hotel technology / design strategy.

·       Minimum 5-years’ experience in a department head position on property in a Rooms leadership role.

·       Leadership experience in two of the following hospitality areas: Front Office, AYS, Housekeeping, Guest Relations,

Engineering, Quality, Training or Sales.https://careers.marriott.com/manager-digital-guest-experiences-gxp-operations-greater-china-one-year-contractor/job/8562E98FEA7A1885C3C8DFB73FABC35F