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POSITION SUMMARY The Concierge Residence is responsible for delivering exceptional service to residents by managing daily requests, coordinating services, and ensuring a seamless living experience. This role serves as the primary point of contact for residents, providing personalized assistance and fostering a welcoming and professional environment. Key Responsibilities: Greet residents and guests warmly, ensuring a […]
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to […]
