Night Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Night Manager

JOB DESCRIPTION

The Night Manager with Waldorf Astoria Hotels and Resorts oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. He follows up and makes decisions towards guest and team member issues’ resolution.

What will I be doing?

The Night Manager with Waldorf Astoria Hotels and Resorts oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. He follows up and makes decisions towards guest and team member issues’ resolution. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Exercises full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to ensure effective interdepartmental operations and to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety.
  • Ensures quality appearance, cleanliness, and lighting. Reports any deficiencies and safety hazards to the engineer on duty. Follows up to ensure deficiencies have been addressed and/or corrected.
  • Oversees the preparation of daily summary reports for distribution to various hotel departments on the day’s business activities.
  • Oversees the daily shift closing of GSAs and Supervisors.
  • Ensures proper handover to the morning shift.
  • Identifies discrepancies, provides constructive feedback, training and coaching to Team Members.
  • Reports recurring errors to Front Office Manager for further action.
  • Actively participates in training and reviewing Team Member performance.
  • Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed. Maintains overall supervision of all night shift team members.
  • https://jobs.hilton.com/apac/en/job/HOT0C0P8/Night-Manager-Waldorf-Astoria-Ras-Al-Khaimah

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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