Night Manager

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We are seeking an exceptional Night Manager to join our prestigious hotel in Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring outstanding guest experiences and maintaining the highest standards of service excellence.

• Assist the Room Divisions Manager and Assistant Front Office Manager in overseeing daily front desk operations and guest services
• Coordinate front desk activities to ensure exceptional customer service and smooth check-in/check-out processes
• Collaborate with the Room Divisions Manager and Assistant Front Office Manager in recruiting, training, and evaluating front desk team members
• Foster a positive team dynamic that empowers staff to consistently deliver superior guest service
• Provide ongoing coaching and support to maintain high operational standards
• Supervise reservation management, ensuring all special requests are accommodated
• Monitor guest satisfaction throughout their stay and proactively address any concerns
• Implement and promote the hotel’s loyalty program
• Work closely with other departments such as Housekeeping, Food & Beverage, and Security to ensure a seamless guest experience
• Assist in managing budgets and financial targets for the Front Office department
• Stay updated on local events and attractions to provide knowledgeable recommendations to guests

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field
• Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory role in hospitality
• Exceptional communication and interpersonal skills, with a strong focus on customer service
• Demonstrated ability to lead, motivate, and develop a team
• Excellent problem-solving skills and ability to make quick decisions in high-pressure situations
• Strong attention to detail and superior organizational abilities
• Proficiency in hotel management software and property management systems
• In-depth knowledge of hospitality industry standards and best practices
• Familiarity with local culture, customs, and attractions in Dubai and the UAE
• https://careers.accor.com/global/en/job/night-manager-in-grand-mercure-dubai-city-dubai-united-arab-emirate-jid-78273