Night Manager

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

The Night Manager oversees all resort operations during overnight hours at Fairmont Mayakoba, ensuring exceptional guest experiences consistent with Fairmont and Accor luxury standards. This leadership role safeguards the resort’s safety, service quality, and operational continuity while acting as the highest authority on property throughout the night.

Guest Experience & Service Excellence

• Serve as the primary manager on duty for all guest interactions during night hours, delivering service aligned with Forbes 5‑star and Fairmont Service Promise standards.
• Manage late arrivals, overnight requests, early departures, VIP and repeat‑guest preferences, and unexpected stay extensions.
• Handle guest concerns with empathy and efficiency, ensuring timely follow‑up and resolution.

Resort Operations & Coordination

• Oversee overnight operations across the resort’s multiple buildings, casitas, villas, and pathways within Mayakoba’s natural environment.
• Conduct regular inspections of:
  • Public areas
  • Lobby and Front Office
  • Pools and beaches (security sweep)
  • Transportation areas & golf cart stations
  • Back‑of‑house corridors
  • Casitas, guest hallways, and access points
• Coordinate with Housekeeping for urgent room moves, deep clean requests, or unexpected issues.
• Support Engineering in responding to sudden maintenance cases (HVAC, lighting, water, locks).

Safety, Security & Environmental Protection

• Ensure guest, colleague, and property safety in collaboration with the Security Department.
• Respond immediately to incidents including:
  • Medical emergencies
  • Wildlife concerns specific to the Mayakoba ecosystem
  • Fire alarms or technical failures
  • Noise complaints
  • Lost items and incident reportshttps://careers.accor.com/global/en/job/night-manager-in-fairmont-mayakoba-playa-del-carmen-mexico-jid-87163