NIGHT MANAGER

About Orient Express Venezia 

Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.

Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.

The Night Manager of the 5-star Luxury Hotel “Palazzo Donà Giovannelli” in Venice plays a crucial role overseeing the smooth operations of the property during night-time hours. He/she will ensure exceptional guest centricity, maintain high standards of security and customer orientation and manage the hotel’s various departments effectively during the night shifts. The Night Manager plays a pivotal role in maintaining the hotel’s reputation for excellence and ensuring full guest satisfaction throughout the night.
Responsibilities

Team Management: 

• Providing leadership, guidance, mentoring and support to night staff, fostering a positive and productive work environment
• Leading regular training sessions to ensure that all team members are well-equipped and updated to perform their duties effectively
• Recognizing and rewarding outstanding performances and addressing any performance issues or concerns in a timely and constructive manner.

Guest Services: 

• Providing a warm welcome and exceptional service to guests arriving late at night
• Handling and reporting guest inquiries, requests, and complaints promptly and professionally
• Ensuring that guests’ needs are met efficiently and effectively during their stay.

Operational Excellence: 

• Supervising and coordinating the activities of night staff across all departments, including front desk, housekeeping, security and maintenance
• Monitoring and maintaining hotel facilities to ensure they are constantly clean, safe, and well-maintained according to hotel standards, procedures and standards at all times
• Conducting regular inspections of the property to identify and address any issues or concerns.

Security and Safety: https://careers.accor.com/global/en/job/night-manager-m-f-x-in-mercure-elite-venezia-mestre-venice-italy-jid-85714