Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Mission: The Night Supervisor will supervise and coordinate the Night shift activities at the Front Desk, and act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise rooms revenue and guest satisfaction.
What Will I be doing?
- Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards.
- Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests
- Check-in and check-out process following brand standards
- Issue room keys and provide information on Hotel services and room location
- Manage online and phone reservations when required while on duty
- Answer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departments
- Ensure that SOPs and daily checklists are being followed and implemented.
- Ensure the desk is covered at all times.
- Have full awareness of the current daily status of the Hotel.
- Ensure smooth handover to the next shift.
- Process all payments according to established procedures.
- Up-sell rooms when possible, to maximize hotel revenue
- Complete any required reporting (financial and non-financial)
- Handle late-night inquiries, and special requests.
- Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
- Perform other duties as assigned.
What are we looking for?
- Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
- Must be fluent in English; other languages are preferred.
- 2-3 years of experience in a fast environment in the same or similar position in a hotel/resort.
- Passionate for Hospitality and with a strong attitude to interpersonal relationships
- Knowledge of Opera Cloud is an asset
https://careers.melia.com/job/San-Pawl-Il-Bahar-Night-Supervisor-INNSiDE-Bugibba/1291563201/
