Equipped with our very own stylish bar, Ibis Styles Southwark is home to 154 spacious, creatively decorated bedrooms including eight modern suites for larger groups
The Night Team Leader welcomes all guests and takes care of them from arrival through to departure.
They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
They ensure a smooth and secure environment to all the guests during the night.
Your responsibilities will include:
· Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.
· Checking that details of regular guests are updated using Guest History.
· Ensuring all diary events, flags and specials are actioned.
· Checking and pass on all guest mail, messages and parcels promptly.
· To liaise closely with Housekeeping on information relating to rooms and lost property.
· Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.
· Ensuring all account postings are accurate and necessary paperwork produced.
· Ensuring an accurate cashiering balance is performed at the completion of shifts.
· Completing all audit tasks as specified by the Night Auditors checklist.
Your responsibilities will include:
· Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.
· Checking that details of regular guests are updated using Guest History.
· Ensuring all diary events, flags and specials are actioned.
· Checking and pass on all guest mail, messages and parcels promptly.
· To liaise closely with Housekeeping on information relating to rooms and lost property.
· Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.
· Ensuring all account postings are accurate and necessary paperwork produced.
· Ensuring an accurate cashiering balance is performed at the completion of shifts.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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