Operations Manager

Hotel Overview:

Two of San Francisco’s most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts, have partnered to create the city’s most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.

Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests.  Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one, two and three bedroom residences.

What is in it for you:

• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Operations Manager

Providing engaging, sincere, and personalized services is one of the ways our team is Making Special Happen for our Owners and Guests at Fairmont Heritage Place, Ghirardelli Square. Highlight your interpersonal strengths as Operations Manager, where you will lead our Guest and Owner Experience, anticipating their needs to deliver flawless and memorable experiences.

Position scope

Reporting to the Director of Owner Experience, responsibilities and essential job functions include but are not limited to:

• Consistently offer professional, friendly, and engaging service
• Lead and manage all aspects of the operations, ensuring all service standards are followed
• Maintain a collaborative working relationship with Housekeeping, Accounting and Maintenance teams
• Effectively balance operational, administrative, and team needs
• Maintain strong financial performance through management of expenses and revenues
• Assist Director of Owner Experience & Revenue Manager with accurate tracking of Reciprocal Use deposits and overall owner usage
• Conduct inventory regularly for Residence Services and Owner Services
• Assist Director of Owner Experience with managing owner website and social media
• Assist with monthly purchasing
• Create and distribute schedules on a weekly basis, while complying with the CBA
• Track attendance and manage timekeeping daily
• Oversee payroll management and ensure timelines are followed for payroll processing
• Communicate through pre-shift briefings, emails and monthly departmental meetings all pertinent information for the respective shift and areas of operation.
• Assist with inspection of residences
• Complete quality control checks of reservations and profiles
• https://careers.accor.com/global/en/job/operations-manager-in-fairmont-heritage-place-ghirardelli-square-san-fra-jid-81641