Order Taker

The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a In Room Dining Order Taker to join the Food and Beverage Team! Join us today and receive a $500 new hire sign-on bonus (first half payable after 90 days, second half payable after 180 days)

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California’s surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

• Classification: Part-Time
• Shift: Various – must have availability to work weekends, weekdays, and holidays.
• Pay Rate: The pay rate for this role is $18.50 and is based on applicable and specialized experience and location.
• Sign on Bonus: Join us today and receive a $500 new hire sign-on bonus (first half payable after 90 days, second half payable after 180 days)

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As an Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
• Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
• Take guest food and beverage orders and input orders in appropriate point-of-sale system
• Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

https://jobs.hilton.com/apac/en/job/HOT0BLQ1/Order-Taker-Part-Time-Room-Service-at-Waldorf-Astoria-Monarch-Beach-Resort-and-Club