Order Taker

The Hilton Americas-Houston is seeking to hire a Part- Time Order Taker, In Room Dining to join their Team!

Located in the heart of downtown Houston, this beautiful 1,207 room hotel is connected to the George R. Brown Convention Center via skywalk and adjacent to both Discovery Green Park and Toyota Center — home of the NBA’s Houston Rockets.

This is a fantastic opportunity for anyone looking to kickstart or grow their Food and Beverage Career with an internationally recognized “Great Place to Work”.

An Order Taker is responsible for answering telephones and taking guest food and beverage orders in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As an Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
• Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
• Take guest food and beverage orders and input orders in appropriate point-of-sale system
• Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines
• https://jobs.hilton.com/apac/en/job/HOT0C09Q/Order-Taker-In-Room-Dinning-Hilton-Americas-Houston