Outlet Manager

Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Reporting to the F&B Manager, you will be responsible for, but not limited to:

• Oversee the daily operations of the assigned outlet, ensuring seamless, efficient, and consistent service delivery in line with established operational standards and procedures.
• Lead, motivate, and supervise the outlet team, ensuring effective scheduling, training, coaching, performance management, and continuous colleague development.
• Foster a positive, inclusive, and high-performing team culture that promotes colleague engagement, well-being, and excellence.
• Ensure the highest standards of guest service and satisfaction by consistently implementing and monitoring outlet standards, procedures, and service expectations.
• Anticipate guest needs and deliver personalized, attentive, and memorable experiences that exceed expectations within a luxury resort environment.
• Handle guest feedback, requests, and complaints promptly and professionally, taking appropriate action to ensure effective resolution and guest satisfaction.
• Ensure full compliance with health, safety, hygiene, food safety, environmental standards, and company policies and procedures.
• Monitor outlet performance, including revenue, labor costs, food and beverage costs, inventory, and other key operational indicators, taking corrective action where required.
• Manage inventory and procurement processes effectively, ensuring appropriate stock levels, minimizing wastage, and maintaining product quality and consistency.
• https://careers.accor.com/global/en/job/outlet-manager-the-club-fairmont-the-red-sea-in-fairmont-red-sea-umluj-saudi-arabia-jid-111017