Outlet Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Job Responsibilities

General

• Is directly responsible for the day to day key processes in his/her area of work
• Where applicable, acts as shift leader; leads and motivates colleagues by example and promotes teamwork
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Adheres to the hotel’s code of conduct and grooming & hygiene standards
• Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
• Actively participates in briefings and meetings; facilitates communication between employees and management
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any other cognate duties as and when required.

Departmental

• Ensures the work area is ready for service with pre- and post-service checks completed, staff immaculately groomed and aware of daily specials and promotional offers
• Performs and supervises food & beverage service tasks in accordance with hotel standards; is actively involved in guest service and highly visible
• Is thoroughly familiar with wines and menu items and able to compose and recommend menu progression and wine pairing; drives upselling programs
• Provides genuine hospitality and recognition, engages in guest interactions in a sensitive and appropriate manner, creates personalized experiences; is seen as actively developing a network of regular guests
• Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
• https://careers.fourseasons.com/us/en/job/REQ10352439/Outlet-Supervisor-Food-and-Beverage