POSITION SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
https://careers.marriott.com/outside-catering-assistant-manager/job/P1-7379242-0
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Du liebst es, Gästen mit kreativen Drinks, guter Beratung und deiner Persönlichkeit einen besonderen Abend zu bereiten? Du behältst auch in lebhaften Situationen den Überblick, arbeitest gerne eigenständig hinter der Bar und begeisterst mit deinem Gespür für Service und Qualität? Dann freuen wir uns darauf, dich kennenzulernen. Zur Verstärkung unseres Teams suchen wir eine engagierte […]
POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual […]
Descripción de la empresa Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach A Sofitel Hotel in Barcelona! With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, […]
Description de l’entreprise Au coeur de l’aéroport Paris-Charles de Gaulle, l’Ibis Styles CDG Airport est un hôtel qui ne dort jamais avec ses 305 chambres. Voyageurs d’affaires, familles en transit, aventuriers du monde entier… notre équipe accueille chaque jour des centaines de passagers venus des quatre coins de la planète. Dans notre univers à […]
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your […]
