Overnight Front Office Supervisor

Where Coastal Ease Meets Elevated Design. Be Part of an Iconic Transformation.

Set between Miami and Fort Lauderdale, The Diplomat Beach Resort is entering a transformative new chapter—pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, creating a stay defined by beauty, comfort, and effortless luxury.

We are seeking a Guest Service Agent who embodies anticipatory service, polished communication, and a passion for creating unforgettable guest journeys.

The ideal candidate for this position will possess one year of supervisory experience at a hotel, or otherwise a minimum of two years as a guest service agent at a hotel. Previous Hilton experience would be considered an asset for this role, as well as training related to OnQ, Kipsu and HOTSOS!

Candidates should be available to work the overnight shift from 11 pm to 7:30 am, any day of the week/weekends/holidays as needed

If you’re ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As an Overnight Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly
• https://jobs.hilton.com/apac/en/job/HOT0C609/Overnight-Front-Office-Supervisor-The-Diplomat-Beach-Resort-Curio-by-Hilton