PBX Operator

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

The PBX Operator / Reservations Agent is a dual-role position responsible for providing exceptional guest service through efficient telephone operations and accurate reservations handling. This role ensures all internal and external calls are managed professionally while supporting the Reservations team with booking inquiries, confirmations, and system updates. The ideal candidate is detail-oriented, service-driven, and able to multitask in a fast-paced hotel environment.

Essential Job Functions

PBX Operations

• Answer all incoming calls promptly, courteously, and professionally following brand and hotel standards.

• Transfer calls to appropriate departments or team members accurately.

• Manage internal communications, including messages, wake-up calls, operator logs, and emergency protocols.

• Monitor hotel emergency lines and assist in crisis procedures as instructed.

• Provide general hotel information and support guest requests via phone.

• Assist Front Office and Guest Services with communication flow, paging, and other operator tasks.

•   Must be well versed with all hotel amenities and departments to serve as an ambassador to promote them.
• https://careers.accor.com/global/en/job/pbx-operator-reservations-agent-in-novotel-miami-brickell-miami-united-states-jid-77677