People and Culture Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the vibrant heart of Hanoi, Four Seasons Hotel Hanoi at Hoan Kiem Lake offers an unmatched blend of luxury, history, and culture. Situated on the banks of the legendary Hoan Kiem Lake, a treasured symbol of Vietnamese heritage, the hotel is surrounded by the capital’s bustling Old Quarter and the French Quarter’s timeless elegance.

Guests can immerse themselves in the rich tapestry of Hanoi’s past while enjoying convenient access to iconic landmarks, art galleries, local markets, and high-end boutiques. Whether wandering through centuries-old streets, discovering hidden cafés, or experiencing the warmth of Vietnamese hospitality, the location of Four Seasons Hotel Hanoi provides an ideal gateway to explore the city’s dynamic energy and serene beauty.

This prestigious property is poised to become a beacon of sophisticated luxury in Hanoi, with a design inspired by local culture and a commitment to delivering unparalleled experiences that celebrate the destination.

About the role
As People and Culture Manager for Four Seasons Hotel Hanoi at Hoan Kiem Lake, you will support the Director of People & Culture (DoPC) in directing and overseeing all aspects of the People & Culture division including benefits administration, employee relations, recruitment and retention of employees, communication to all employees, career development of employees, wage & hour compliance, training, workers’ compensation and legal matters related to hotel employees. To assist the DoPC in implementing People & Culture strategies to support Hotel’s business goals and strategies.

What you will do

Human Resources Administration & Compliance

• Administer Human Resources policies and procedures in alignment with hotel and corporate standards.
• Ensure Human Resources practices comply with local labor laws and regulations.
• Complete required reports for corporate and regulatory bodies.
• Maintain accurate employee records and Human Resources systems.

Talent Acquisition & Workforce Planning

• Collaborate with department heads to recommend appropriate manning levels and ensure effective utilization of manpower.
• Identify best sources of talent through cross-training, upskilling, inter-hotel transfers, and external recruitment.
• Conduct interviews, select best-fit candidates, and make recommendations to the Planning Committee and/or department heads.
• Support onboarding and orientation programs to ensure smooth integration of new hires.

Employee Relations & Engagement

• Foster harmonious employee relations to boost morale and productivity.
• Handle basic grievances, disciplinary matters, and industrial relations issues.
• Maintain effective communication channels with employees and represent management in external communications.
• Organize employee engagement activities such as Town Halls, Family Day, and sports/recreational events.
• Ensure employee welfare and benefits are administered per hotel policies.

Training & Development

• Educate and train managers on hotel policies, progressive disciplinary processes, performance management, and related programs.
• Coordinate training programs and career development initiatives to enhance employee skills and productivity.
• https://careers.fourseasons.com/us/en/job/REQ10366156/People-and-Culture-Manager