People & Culture Manager

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Summary of Responsibilities: Reporting to the General Manager & Regional People & Culture Head, responsibilities and essential job functions include but are not limited to the following:

• Lead end‑to‑end recruitment and hiring processes, including job postings, applicant tracking (HERO), candidate follow‑up, job offers, background checks, compliance, and onboarding administration.
• Administer new hire and employee data across HR systems (HERO), ensuring data accuracy, confidential recordkeeping, and timely processing of employment changes.
• Facilitate new hire orientation, onboarding programs, and Heartist culture training to promote engagement, compliance, and brand alignment.
• Oversee internal mobility processes, including internal applicants, referral programs, and tracking of referral payouts.
• Serve as the technical point of contact for HONO (Attendance Management System) and HERO (Talent Acquisition, Performance Management, and Learning), supporting system implementation, testing, training, audits, and continuous improvements.
• Produce HR metrics, corporate and regulatory reporting, and workforce analytics, including turnover, training hours, promotions, wage analysis, and budget planning.
• Partner with Finance, Payroll, and leadership teams on annual performance reviews, wage adjustments, merit increases, market surveys, and salary benchmarking.
• Ensure full compliance with employment laws and policies, including employee relations matters, investigations, progressive discipline, terminations, unemployment claims, and ethics hotline concerns.
• Oversee workers’ compensation, compliances, leave administration etc
• Oversee employee benefits administration, including open enrollment, benefit system enrollment, and ensuring colleague understanding of available benefits.
• Design, and/or roll out, and facilitate leadership development, diversity & inclusion, discrimination & harassment, and compliance training programs.
• Support colleague engagement, wellness initiatives, recognition programs, and cultural events while promoting positive employee relations and open communication.
• Assist General Manager in daily department operations, strategic HR initiatives, and cross‑functional projects, serving as a compliance backup as needed.

• Knowledge and Experience
• Bachelor’s Degree in Human Resources Management / Hotel Management
• Minimum 8-9 years of Human Resources Management experience
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPointhttps://careers.accor.com/global/en/job/people-and-culture-manager-in-grand-mercure-ahmedabad-gift-city-gandhinagar-indi-jid-94520