Personal Concierge Agent

JOB DESCRIPTION

The Personal Concierge is responsible for managing the first and last impressions of our Guests. In addition, the Personal Concierge is also responsible for directly addressing the needs of VIP Guests and informing other Team Members of VIP needs in order to ensure an exceptional Guest experience.

What will I be doing?

The Personal Concierge is responsible for managing the first and last impressions of our Guests. In addition, the Personal Concierge is also responsible for directly addressing the needs of VIP Guests and informing other Team Members of VIP needs in order to ensure an exceptional Guest experience. Therefore, he/she is responsible for performing the following tasks to the highest standards meeting, greeting and directing guests who enter the lobby area.

• Serving as the main point of contact for regular guests and VIP Guests and ensuring the hotel departments are fully briefed on their requirements.
• Building and maintaining positive relationships with Guests and Team Members
• Seeking verbal feedback from customers on a regular basis and responding to all Guest queries in a timely and efficient manner.
• Serving as the main point of contact for long-stay guests – ensuring they spend a comfortable and memorable stay.
• Following the Personal Concierge guidelines and standards as per the hotels and Waldorf Astoria updates on the concept.
• Managing, recording and resolving Guest complaints promptly.
• Delivering the True Waldorf Service promise to our guests, by being the main point of contact for TWS guests before, during and after their stay.
• Demonstrating a thorough understanding of all facilities and services provided within the hotel and identifying opportunities for up-selling and promoting when appropriate.
• https://jobs.hilton.com/apac/en/job/HOT0BZFR/Personal-Concierge-Agent-Waldorf-Astoria-Ras-Al-Khaimah