Phone Operator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Phone Operator

Company Description

 

​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
EOE/M/F/D/V

 

Job Description

 

What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Process all external and internal calls, text messages, or emails either by redirecting calls or assisting the caller
  • Take ownership of the caller’s request and ensure follow up according to the hotel’s standards and taking messages if necessary.
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
  • Maintain and monitor the “Royal Service” software system
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel
  • Handle and distribute faxes, voice messages and written messages for internal and external Guests
  • Have full knowledge of the hotel’s emergency procedures
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
  • Hourly Rate: $34.64 USD Gross per hour

Your skills and experience include:

  • Previous customer related experience an asset
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Computer literate in Microsoft Window applications required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements:
Must have proof of eligibility to work in the United States.

https://careers.accor.com/global/en/job/royal-service-agent-hotel-phone-operator-in-fairmont-san-francisco-san-francisco-united-states-jid-82388

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Reservations Ambassador

Job for: Locals

FR PT ES ID DE CN PL TR Discover AccorExpand Sub Navigation Back Accor At a Glance Why Join Accor Early CareersExpand Sub Navigation Back Student Opportunities Graduate Opportunities Student Challenges Tech & Digital BrandsExpand Sub Navigation Back LuxuryExpand Sub Navigation Back Banyan Tree Emblems Collection Fairmont MGallery Collection Orient Express Raffles Sofitel Lifestyle — […]

India

Assistant d’hébergement

Job for: Locals

Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d’évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et […]

Morocco

Accommodation Manager

Job for: Locals

Company Description   Every Gesture Carries Meaning. Every Stay Leaves a Mark. At Luura, work unfolds like island life itself. Unhurried. Intentional. Shaped by culture, art, and the people who bring it to life. We believe luxury should feel human. Connection matters. Details speak quietly but with purpose. Our spaces are designed not only for […]

Greece

Front Office All Rounder

Job for: Locals

Company Description   Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney’s most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & […]

Australia

Guest Service Agent

Job for: Locals

Mantra Esplanade Cairns sits within a prime location, walking distance to the swimming lagoon, pier and marina and a variety of restaurants, bars and cafes right at its door. Offering an extensive range of hotel, one and two bedroom apartments, pool, spa and fully equipped exercise room, Mantra Esplanade Cairns attracts both leisure and corporate visitors […]

Australia

Add Your Heading Text Here