Quality Assurance Executive

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Key Responsibilities:

• Conduct regular inspections and audits of hotel facilities, including guest rooms, public areas, food and beverage outlets, and back-of-house operations to ensure quality and hygiene standards are maintained.
• Evaluate guest service standards and identify areas for improvement by reviewing guest feedback, complaints, and service delivery processes.
• Develop, implement, and monitor quality control procedures and policies in line with brand and regulatory requirements.
• Collaborate with various departments (housekeeping, front office, food & beverage, maintenance) to ensure compliance with quality standards.
• Provide training and guidance to hotel staff on quality assurance practices, customer service, and operational standards.
• Prepare detailed reports and documentation on audit findings, including corrective action plans and follow-up activities.
• Coordinate with external agencies and regulatory bodies for inspections and certifications.
• Keep updated with industry best practices and implement continuous improvement initiatives.
• Monitor competitor hotels to benchmark service quality and implement innovative practices.
• Assist management in setting quality objectives and strategies aligned with overall business goals.

• Educational Qualifications:
• Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a related field.
• Additional certifications in Quality Management (e.g., ISO 9001, Six Sigma, HACCP) are a plus.
• Experience:
• Minimum 2-4 years of experience in quality assurance or quality control within the hospitality or hotel sector.
• Experience with hotel operations, guest service standards, and regulatory compliance is highly desirable.