Our guests expect excellence in every detail of their stay, and maintaining Forbes standards across all areas of the hotel is essential to delivering a world-class experience. The role of the Quality Manager is critical in ensuring that every department consistently aligns with these standards to create exceptional operations and unforgettable guest stays.
As a Quality Manager, you will be responsible for overseeing and supporting Forbes standards across the entire hotel operation. In this role, you will:
Monitor, implement, and reinforce Forbes service standards throughout all guest-facing areas, including Food & Beverage, Front Desk, Guest Services, Housekeeping, Spa, and other operational departments.
Conduct regular quality audits and service observations to ensure brand consistency and compliance with Forbes requirements.
Collaborate closely with department heads to identify service gaps and develop action plans that elevate the guest experience.
Lead training, coaching, and follow-up sessions focused on luxury service behaviors, Forbes protocols, and operational excellence.
Support teams in creating a seamless and memorable guest journey from arrival to departure.
Provide continuous feedback and professional development to team members to strengthen service culture.
Review guest feedback, identify trends, and drive improvements that enhance both service delivery and overall guest satisfaction.
Ensure all operational processes reflect a high level of attention to detail, service personalization, and Forbes-level hospitality.
A Quality Manager serving Hilton brands plays a key role in elevating the guest experience by ensuring that every department consistently meets Forbes service standards. To successfully perform in this role, you should demonstrate the following attitudes, behaviors, skills, and values:
Ability to represent the brand with professionalism, excellence, and a strong service presence.
Strong communication and interpersonal skills, with the ability to connect empathetically with guests and Team Members from diverse backgrounds.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our […]
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