***work permit for EU/Germany & German language skills are mandatory***
The Munich Marriott City West is setting new standards for meetings and events. Inspired by Bavarian lifestyle and featuring 398 guest rooms and suites as well as nearly 5,000 sqm of public space—including a state-of-the-art conference center—it brings first-class, tailor-made event concepts to life.This upscale concept includes the Italian Assoluto Restaurant & Vineria with an open show kitchen, the Assoluto Deli, and the westhub Lounge & Bar, offering an exceptional culinary experience paired with warm hospitality in a stylish setting.Guests are also wowed by the spectacular rooftop terrace Cloud 6 and the exclusive MClub Lounge, both offering panoramic views over the city and all the way to the Bavarian Alps.
JOIN OUR HOTELTEAM
…. as Quality & Trainingsmanager (m/f/d) for Munich Marriott Hotel City West starting February 2026
Who we are looking for…
As the Quality & Training Manager at the hotel, you ensure that our guests have a first-class experience and that our team knows exactly what it takes to make that happen. You understand people, notice the little details, and have a strong focus on quality. Your training sessions are engaging, interactive, and get our team job-ready.
Ss the “Guardian” of our brand standards, you regularly collaborate with our leadership team, supporting them in implementing these standards. You design and deliver training independently and professionally, always keeping an eye on the needs of the participants.
What your responsibilities are…
- You are responsible for the development and implementation of training programs (preparation, coordination, and execution).
- You ensure compliance with service standards in the hotel, especially with regard to current brand standards, and support their implementation.
- You advise the leadership team on team development, personnel development, evaluations, and development opportunities.
- You monitor guest satisfaction and work closely with the Guest Relations team to identify training needs and “need areas.”
- You create quality and service reports to identify trends and developments.
- You create a professional training plan and work closely with the leadership team to reflect the training needs and to enable the highest possible number of participants.
- You monitor the digital training platform and motivate employees to complete their training on time.
- You accompany our apprentices, interns, and students during their training and are responsible for their coordination and administration.
- You share your expertise to enable professional knowledge transfer within the departments.
- You are heavily involved in important HR processes such as onboarding, offboarding, performance evaluations, and development programs.
- You review external training offerings and organize their implementation (e.g. specialized training, fire safety training, etc.).
- You use your creativity as a leading member of the Take Care team to provide our employees with unforgettable and enjoyable moments.
What we need from you…
- You come from either the operational hotel management or the human resources department and ideally have solid experience in the area of training, workshop facilitation, and personnel development.
- Your expertise in personnel development instruments, training methodology, and didactics are up-to-date and well-founded. It would be great if you have completed a degree or specific training in these areas.
- You are a “people person” and know how to motivate people.
- You have a fantastic appearance, are charming, and convince with your professionalism.
- You are a communication talent with good German and English language skills.
- Your winning appearance, can-do attitude, and hands-on mentality are a natural part of your personality.
- Your willingness to perform inspires the team to peak performance, and as a true team player, you support the leadership team professionally with your knowledge and skills.
- Your enthusiasm for sharing your knowledge with the team and trainees is contagious!
And this is how we inspire you….
Be part of the hotel team and contribute your ideas, concepts and imaginations!
- An attractive, above-tariff remuneration for your flexible assignment in our hotel
- Participation in our attractive management bonus program
- Travel worldwide to our 9000+ hotels at great employee conditions (“Explore Rate”) and let yourself be pampered – by the way, this also applies to your family, partner & parents, for example.
- Enjoy the culinary F&B offer in our 9000+ hotels with 20% discount
- Extensive corporate benefits with lots of discounts for leisure activities and travel
- 20% extra pay for your work on public holidays
- We will pay you an allowance for the job ticket/Germany ticket
- As a birthday boy or girl, you get an extra day off to celebrate your birthday with your loved ones
- Christmas and vacation pay according to the collective agreement, starting in the first year, without a waiting period (after the probationary period, pro rata for the year).
- Your retirement provision is important to us and we will pay you not the usual 16% but 20% as an employer’s contribution on top of the regular Hogarente if you convert your own remuneration.
- Innovative training concepts that support you on your career path
- Career opportunities and prospects in an international company
- We offer you a wide range of free culinary delights in our staff restaurant.
- We like to celebrate – and preferably with you! Whether team outings, employee celebrations, employee week, anniversaries, etc…. we can think of many reasons to celebrate you and your colleagues properly.
- Your health is one of our priorities, which is why we provide you with compr
- https://careers.marriott.com/quality-trainingsmanager-m-f-d/job/CCE1F8F9BC02214114D62357586D2689
