“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
What will you be doing?
Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
· Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
· Maintain strict security procedures to ensure guest confidentiality and safety
· Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
· Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
· Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
· Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
· Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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