Reception

We are seeking a friendly and professional Reception Team member to join our organization in Brighton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.

• Greet and welcome guests in a warm and professional manner
• Handle guest inquiries, complaints, and requests efficiently and courteously
• Manage check-in and check-out procedures, ensuring a smooth process for all guests
• Respond to phone calls, emails, and in-person inquiries promptly and accurately
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Maintain a clean and organized reception area
• Process payments and handle cash transactions accurately
• Assist with administrative tasks such as filing, data entry, and report generation
• Stay informed about hotel amenities, local attractions, and events to provide guests with relevant information
• Ensure compliance with all safety and security procedures

• Strong customer service orientation with a friendly and professional demeanor
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficiency in basic computer applications and hotel management systems
• Experience with OPERA CLOUD system is preferred
• Previous experience in a similar reception or customer service role is an asset
• Problem-solving skills and ability to handle challenging situations with tact
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; higher education in hospitality is a plus

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus

At ibis Brighton, we take pride in delivering exceptional guest experiences, driven by a passionate and friendly team in a vibrant and inclusive atmosphere. Nestled in the heart of Brighton, our hotel embodies the city’s lively spirit, welcoming both travelers and team members with open arms.

https://careers.accor.com/global/en/job/reception-team-member-in-ibis-brighton-city-centre-station-brighton-united–jid-40814