Receptionist

We are seeking an exceptional and professional Guest Services Agent / Receptionist to join our team. The successful candidate will ensure an excellent guest experience from check-in to check-out, maintaining hotel standards, and delivering outstanding customer service.

Key Responsibilities:

• Greet and welcome guests, manage check-ins, check-outs, and guest requests efficiently and courteously.
• Accurately handle reservations, billing, and guest accounts while maintaining confidentiality.
• Manage phone and email enquiries, providing professional assistance and information.
• Promote hotel facilities, activities, and services to maximise guest satisfaction and revenue.
• Ensure compliance with health, safety, and security standards, including cash handling, key control, and fire procedures.
• Maintain accuracy of front office systems, guest data, and internal reporting.
• Support department and hotel management in operational and administrative tasks.
• Wages NZD 28.53 per hour

Requirements:

• Minimum 2 years of experience working in a hotel, motel, or similar reception/front office role.
• Skills & Competencies:
  • Excellent customer service and communication skills.
  • Proficiency with hotel management and reservations systems.
  • Strong attention to detail and organisational skills.
  • Ability to handle cash, credit transactions, and confidential information responsibly.

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms washed and laundered daily.
• Learn your Way – Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way – Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits – including discounted Food & Beverage + Accommodation Worldwide
• Accor’s refer-a-friend bonus
• https://careers.accor.com/global/en/job/guest-services-agent-receptionist-in-novotel-queenstown-lakeside-queenstown-new-zealand-jid-79844