Receptionist

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we’re all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

Join the lively team at Mama Shelter Zürich as our Receptionist! ☀️✨ You’ll be the sunshine of the day, ensuring everything runs smoothly while our guests enjoy a warm and welcoming stay. Let’s make every moment unforgettable together! ☀️✨🏨

THE MISSION?

They say first impressions are always the right ones—lucky for us, you’re the first person our guests meet! ✨ That means they’re in good hands with you. 🤝

• You’re in charge of welcoming them and ensuring their stay is smooth at any time of the day. 🌟 You can chat to them in either English or German, 🗣️ and why stop there if you’ve mastered other languages. 🌍
• With your warm and personalized hospitality 🫶 (just like Mama!), you take care of everything: preparing arrivals, 🛎️ handling check-ins & check-outs (for both individual guests and groups), managing last-minute bookings, ☎️ answering calls, and responding to guest requests.
• To keep the guest experience top-notch, you make sure to share any important feedback, complaints, or remarks with your manager.
• 💸 You handle payments, keep track of your cash register, and make sure all accounts are in order.
• As a Mama ambassador, you love showcasing everything we have to offer! Whether it’s our shop 🛍️ (sale and merchandising of products!), our restaurant 🍽️, or our events🎉.
• With your best handwriting ✍️ and a touch of creativity 🎨, you write useful tips and local recommendations on the mirrors of each floor and elevator.
• https://careers.accor.com/global/en/job/receptionist-m-f-nb-in-mama-shelter-zurich-zuerich-switzerland-jid-70269