About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.
About the role
The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
What you will do
Main duties/Qualifications:
1. Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
2. Checks guest out of the hotel, preparing and explaining the bill.
3. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
4. Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
5. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
6. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
https://careers.fourseasons.com/us/en/job/REQ10344530/Front-Desk-Receptionist
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
JOB DESCRIPTION 業務内容 到着前・出発時や滞在中のゲストケアを率先して担う。 親切かつ協力的に、そして積極的にチームリーダーとしての役割を果たす。 質の高いサービスを提供するために、新しいアイディアや改善案を共有する。 苦情を受けた場合は迅速かつ冷静に対処し必要な措置を講ずる。FOマネジメントチームへの報告、フォローアップを行い、問題解決に繋げる。 FOチーム内、および他部署との連携をスムーズにこなせるよう中心的になり努める。 ・チームメンバーへの業務指示 ・ホテル館内や近隣情報の観光案内 必須条件 ・優れたコミュニケーション能力 ・接客業務でのご経験 歓迎条件 ・日常会話レベルの英語力 ・ホテルでのご経験 https://jobs.hilton.com/apac/en/job/HOT0BNIA/-Hilton-Okinawa-Sesoko-Resort-%E3%82%B3%E3%83%B3%E3%82%B7%E3%82%A7%E3%83%AB%E3%82%B8%E3%83%A5%E3%80%80%E3%83%81%E3%83%BC%E3%83%A0%E3%83%AA%E3%83%BC%E3%83%80%E3%83%BC%E3%80%80Concierge-Shift-Leader
デューティマネージャーはホテル運営の中心的な役割を担い、ゲストの滞在を快適かつ円滑にするための多岐にわたる業務を担います。ホテルの顔とも言える存在であり、ゲストにとってホテル滞在の質を左右する重要なポジション。 ゲスト対応： チェックイン・アウトの手続き、ゲストからの質問やリクエストへの対応、クレーム処理（解決、管理、記録）などゲストケアを最優先に。 ロビーやその他のエリアを巡回し、ゲストの要望に対応。 マネジメント業務： チームメンバーのシフトや勤怠管理、教育研修など、フロントオフィスチームを率いるリーダーとしての役割。顧客満足度レポートを確認し、改善策へのアクションを実行。緊急時の安全手順等を把握し実行。 ホテル全体の運営： 各部門と連携し、業務がスムーズに進むよう調整。客室管理や売上の把握など、運営に関わる重要業務も担当。 What will I be doing? A Duty Manager must perform the following tasks to the highest standards: Occupy the hotel lobby and other public areas, particularly at busy times and engage guests in conversation and provide general assistance. Manage, record, and resolve promptly all Guest complaints Coordinate the services and special […]
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About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
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