Receptionist

Job profile

You must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar, Food and Beverage and Housekeeping where applicable.

As a Multi Task Team Member you will deal with enquiries and room reservations made on the telephone, online or by email.  Receptionists greet and welcome guests on arrival at the hotel; it is important that you make a good first impression – a warm welcome and pleasant atmosphere in the reception area can help to get guests’ stay off to the best start.

You will provide excellent counter and table service [when applicable] to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.

Job responsibilities

• Be aware of all the various departments of the Hotel and to be able to communicate  effectively.
• Receptionists check guests in and out, using a computerised system.
• Familiarise yourself with the Hotel’s check in/out procedures.
• Familiarise yourself with the Hotel’s Reception computer system.
• You issue keys to guests and provide guests with clear directions to their accommodation.
• You keep accurate records of which guests have arrived at, or left, the hotel. You make sure that any necessary information goes to the housekeeping, kitchen, maintenance, and management departments.
• You provide guests with information about local attractions and places of interest. You might provide additional services for the convenience of guests, such as ordering newspapers or taxis, storing valuables and taking messages.
• You make sure that guests receive their messages without delay, along with any mail that might arrive for them.
• Directing incoming calls and helping guests to make external calls.

Hotel Receptionists prepare a customer’s account when they leave the hotel. You put together the cost of additional items such as drinks, telephone calls and newspapers, and include them in the final bill.

• You take payment from the customer in cash, or by credit/debit card.
• Guests might come to the Hotel Receptionist with any queries or complaints – not all of which will be easy to deal with.
• Have a good knowledge of the Hotel’s charge rates.
• Have a good knowledge of the Hotel’s facilities.
• You must have a full understanding of the importance of proper Duty Handovers.
• Ensure that all Guest Registration Forms are filed out in full (to comply with the Prevention of Terrorism Act).
• Ensure that guest security and the Hotel’s security is maintained at all times, reporting anything suspicious to your manager.
• https://careers.accor.com/global/en/job/receptionist-in-novotel-newcastle-airport-newcastle-upon-tyne-unit-jid-58605