Receptionist

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• Carry out the entry and exit procedures for guests and address any problems they may have during their stay.
• Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.
• Carry out the check-in and check-out procedures.
• Monitor the VIP, COMP and HOUSE-USE during all stages.
• Carry out the foreign currency exchange transactions.
• Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.
• Enter the cash revenues of the departments into the cash register.
• Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.).
• Continuously monitor the hotel’s occupancy and reservations and forward any unguaranteed optional reservations that are overdue to the Reservations Supervisor or Reservations Officer.
• Issue a reminder to rooms that need to check-out and, if an extension is requested, carry out the necessary procedures and inform the Housekeeping Department.
• Handle all breakdowns, complaints etc. at the lobby and ensure that the problem is solved.
• Take note of guests’ wakeup call requests.
• Forward guest requests to the Guests Relations Department.
• Read the log book and identify the jobs that need to be followed-up.
• Gather information about all of the events at the hotel.
• Has knowledge of the night audit procedures.
• Always greet and bid farewell to guests in a friendly manner.
• Exchange reports with other departments in full.
• Ensure that all official documents are completed in full and in an orderly manner.
• Provide full and accurate information to his/her managers.
• Take part in the Front Office Department’s internal communication meetings and trainings.
• Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.
• Knows whom to contact in case of an emergency such as hospitals, taxis, police etc.
• Pay maximum attention to representation. Is always ca
• https://careers.accor.com/global/en/job/receptionist-in-rixos-radamis-sharm-el-sheikh-sharm-el-sheikh-egyp-jid-61118