Relief Front Office Supervisor

JOB DESCRIPTION

Hilton Hawaiian Village Waikiki Beach Resort is looking for a Relief Front Office Supervisor. This is a perfect opportunity for someone that has leadership skills to supervise day-to-day operations of the Front Office department.

Located on 22 acres along Waikiki’s widest stretch of beach you will find our iconic property where our team members love being a part of our award-winning culture. Come and see why Hilton is named the #1 best place to work at one of the most beautiful resorts in Honolulu.

Shift Pattern: Varies – AM/PM/Overnight (to include weekends and holidays)

Pay Scale: $27.98 – $34.98

The ideal candidate:

• Will have prior hotel front office knowledge.
• Will have previous quality customer service experience.
• Previous supervisor experience.

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• https://jobs.hilton.com/apac/en/job/HOT0BXH9/Relief-Front-Office-Supervisor-Hilton-Hawaiian-Village-Waikiki-Beach-Resort