Reservation Agent

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Reservations Agent

Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Starting Rate of Pay: $20.22/hr CAD

Your Job Duties Include:

• Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail.
• Reserve hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments.
• Accurately record all required reservation information in the Central Reservations System and/or the Opera Property Management System (PMS).
• Drive the hotel’s upsell program by consistently offering best suitable room types according to guest needs and maximizing hotel revenue and earn incentive in accordance with company’s standards
• Other duties as assigned

Your Skills & Qualifications:

• Minimum 1 year Front Office, Reservations or Sales experience required.
• Must possess professional telephone etiquette and have an excellent command of the English language.
• Must be flexible with shift start/end times and available to work both weekdays and weekends, depending on operational needs.
• https://careers.accor.com/global/en/job/reservation-agent-in-fairmont-jasper-park-lodge-jasper-canada-jid-66379