Reservation Executive

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Reservation Executive is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.

What will I be doing? 

As the Reservation Executive, you will be responsible for performing the following tasks to the highest standards:

• Maximize room sales and revenue for the hotel with up-selling as highest priority.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
• Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
• Ensure a high level of product knowledge of the hotel and the local area.
• Develop and maintain a high level of communication with major sources of business and feedback to the Revenue Manager where necessary.
• Advise the Revenue Manager of any changes or trends relating to business.
• Ensure all refused business is recorded with reasons for refusal.
• Ensure that all correspondence has been filed accordingly, with correct and updated information.
• Adhere to all company credit policies to ensure that all revenue expected will be received.
• https://jobs.hilton.com/apac/en/job/HOT0C36Y/Reservation-Executive