Reservation Manager

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Responsibilities and essential job functions include but are not limited to the following:

Main Duties:

• To manage the reservations operations, including the communication Center, ensuring the hotel standards and procedures are fully known and followed.
• To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.
• To ensure all incoming and outgoing room reservation request are attended and handled as per the hotel standards and procedures.
• To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and to increase revenue.
• To recognize potential clients and to transmit information to the sales Department
• To recognize VIP guests and to apply the concerned policies.
• To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
• To promote the Accor loyalty programs and the hotel promotions.
• To ensure the privacy of the guests and the confidentiality of the information is respected.
• To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it.
• To be fully aware of and to report all guest comments or complaints.
• To ensure that telephone etiquette is properly used as per Accor standards.
• To ensure a perfect knowledge of room types and rates structure among the reservation team.
• To ensure the accuracy of all booking information entered in the PMS.
• To ensure the Guest History records are accurately maintained and all recurring guests are pre-registered.
• To ensure a perfect knowledge of the hotel configuration and products among the team members.
• To ensure the achievement of Quality tools and yield Management performance with the reservation team.
• To implement and control the Focus and other financial and audit procedures.
• To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To implement and follow up daily check lists.
• To assist in securing external guest accommodation should an overbooking occur
• To know the competitors and to gather information about their activities and Sales
• To provide updated reports and statistics to the management and other departments.
• https://careers.accor.com/global/en/job/reservation-manager-cluster-role-in-ibis-styles-goa-calangute-calangute-india-jid-78309https://careers.accor.com/global/en/job/reservation-manager-cluster-role-in-ibis-styles-goa-calangute-calangute-india-jid-78309