Reservation Super Visor

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We are seeking a detail-oriented and customer-focused Reservation Supervisor to join our hospitality team in ElGouna – Hurghada, Egypt. In this supervisory role, you will oversee reservation operations, lead a team of reservation agents, and ensure exceptional service delivery to our guests. You will be responsible for managing daily reservations, maintaining operational efficiency, and fostering a supportive work environment that prioritizes customer satisfaction and organizational excellence.

• Supervise and manage the daily activities of the reservation team, ensuring adherence to company policies and service standards
• Monitor reservation systems and processes to optimize efficiency and accuracy in booking management
• Handle complex customer inquiries and resolve reservation-related issues with professionalism and empathy
• Train, mentor, and provide performance feedback to reservation staff to support their professional development
• Analyze reservation data and trends to identify opportunities for process improvement and cost optimization
• Maintain accurate records and documentation of all reservations and customer interactions
• Coordinate with other departments including front desk, housekeeping, and management to ensure seamless guest experiences
• Ensure compliance with company procedures and hospitality industry standards
• Manage peak periods and staffing schedules to maintain service quality during high-demand seasons
• Generate reports on reservation metrics, team performance, and operational KPIs for management review

• Minimum 2-3 years of experience in a reservation or hospitality environment
• Proven supervisory or team leadership experience
• Proficiency with reservation management systems and hotel property management software
• Strong communication and interpersonal skills with the ability to lead and motivate a team
• Excellent customer service orientation and problem-solving abilities
• Exceptional organizational and time management skills
• Attention to detail and accuracy in data entry and record-keeping
• Ability to multitask and work effectively in a fast-paced environment
• High school diploma or equivalent; hospitality certification or training preferred
• Fluency in English; additional language skills (Arabic preferred) are advantageous
• Knowledge of the Hurghada tourism market and hospitality industry standards is a plus
• https://careers.accor.com/global/en/job/reservation-super-visor-in-moevenpick-el-gouna-el-gouna-hurghada-egypt-jid-62561