Reservations

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Old-world elegance along the Caspian Sea. Straddling the Middle East, Europe and Asia, the enigmatic capital of Azerbaijan sits on the coast of the opal-blue waters of the Caspian Sea, with the Caucasus Mountains to the west. Our beaux-arts–style Hotel is perched along the waterfront in the heart of central Baku, with the medieval walls of the Inner City just steps away and a trio of flame-shaped, modern skyscrapers flickering nearby. It’s a contrast that perfectly sums up our evolving city: ancient, modern and a little daring, all at once. Join us for breakfast on the terrace at Zafferano, followed by a relaxing treatment in our sun-lit penthouse Spa, then come discover Baku with us.

About the role:

A Reservations Agent is responsible for assisting guests with booking accommodations, travel arrangements, or services, while providing exceptional guest service and ensuring a seamless reservation process. This role involves managing inquiries, coordinating with various departments, and maintaining accurate records of reservations.

What you will do

· Respond promptly to guest inquiries via phone, email, or chat about availability, rates, and services. · Assist guests with making, modifying, or canceling reservations, ensuring all details are accurate.

· Provide detailed information about offerings, including policies, amenities, and promotions. · Process payments securely and maintain confidentiality of guest information. · Resolve guest issues or complaints with professionalism and escalate complex matters as needed.

Collaborate with sales, front desk, or other teams to ensure smooth operations and customer satisfaction. · Maintain up-to-date knowledge of systems, pricing, and procedures to assist customers effectively. · Record all reservations and communication accurately in the database or reservation system. · Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms. · Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head · Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests. · Handle guest complaints in accordance with Four Seasons policy. · Monitor Front Desk reservations made night prior, address any reoccurring issues · Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager

Technical Skills and Knowledge:

· Strong guest service and communication skills.

· Ability to multitask and work efficiently in a fast-paced environment.

· Proficiency in reservation or booking systems and office software.

https://careers.fourseasons.com/us/en/job/REQ10345286/Reservations-and-Core-Agent