Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
https://careers.marriott.com/reservations-agent/job/1A05FE38AEF86864BBFA2D0489A60195
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Hôtel 3* de marque internationale de 135 chambres, dans le carré d’or de la ville. Nos avantages : Facilement accessible à 3 mn de la gare SNCF de Nice, Avenue Jean Médecin, au cœur de la ville Local Vélo & Trottinette à disposition L’équipe : Nous avons hâte de te rencontrer. La fierté de leur […]
Nous recherchons pour notre hôtel Ibis Budget SARAN Nord un Réceptionniste Tournant F/H, en CDI à confirmé, à partir du 01 Juin 2025. Bienvenue dans un métier qui vous permet d’être au cœur de la vie d’un hôtel et de vous ouvrir les portes d’un quotidien épanouissant au sein d’un groupe à envergure internationale ! ● Vous assurez un […]
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete […]
General Information Press space or enter keys to toggle section visibility Country/Region United States of America Province/City Hawaii Location Kona Village Resort, A Rosewood Resort Department Rooms – Front Office Job Type Full-time Permanent Job Description Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION: The House Driver is responsible for transporting guests to […]
We are seeking an enthusiastic and professional Front Office Supervisor to join our team at Swissotel Corniche Park Towers Doha. As a key member of our hospitality organization, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front office team. Provide leadership and guidance to the front […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
