Reservations Agent

Working for Hilton

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from – Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all!

What will I be doing?

In your new role as a Reservations Agent, you will be responsible for delivering excellent customer service for every guest, every time.  You will be working in a fast-paced environment where multi-tasking and a good eye for detail is necessary.  You will ensure brand service standards are met to the highest quality to ensure our guest’s experience meets their expectations of the Hilton Brand. In your role you will:

• Be responsible for the accurate recording and processing of reservations
• Maximise room sales through pro-active selling techniques
• Develop and maintain relationships both internally and externally
• Provide prompt and efficient service while meeting the hotels brand standards

What are we looking for?

The ideal candidate will have a passion for delivering an exceptional customer experience.  To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administrative and organisational skills
• Intermediate computer proficiency
• Well-presented, organised and calm personality
• Be a team player in everything that you do
• Fluent English essential, additional languages an advantage
• At least one years’ experience in a customer service related role within the hospitality industry or experience in a reservations environment
• Have a high level of knowledge of the local area
• https://jobs.hilton.com/apac/en/job/HOT0BJQF/Reservations-Agent