Reservations Agent

JOB DESCRIPTION

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agent to join the Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California’s surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

• Classification: On-Call 
• Shift: Various – must have availability to work nights, weekends, weekdays, and holidays.

      Pay Rate: The pay rate for this role is $23 and is based on applicable and specialized experience and location.

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As a Reservations Sales Specialist, you would be responsible for answering reservation calls in a welcoming and professional tone using the highest standards of guest service. Specifically, this includes but is not limited to:

• Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions.
• Effective coordination of booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately.
• Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue.
• Sales commission incentive available for premium suite bookings and upsell once eligible.
• Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in-house group activities.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experience.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

https://jobs.hilton.com/apac/en/job/HOT0C8RW/Reservations-Agent-On-Call-Waldorf-Astoria-Monarch-Beach-Resort-and-Club