Reservations Agent

We are Looking for a dynamic and highly motivated Reservations Agent – All Rounder to join our team. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.

Key Responsibilities:

• FIT Bookings: Support FIT reservations by processing individual bookings. Providing excellent customer service and assisting guests with booking queries. This includes phone and email inquiries.
• Group Reservations: Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.
• Inbound Reservations: Assist with rooming list, creating new group bookings. Replying Travel agents’ enquiry regarding inbound groups.
• Customer Service Excellence: Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
• Collaboration: Work closely with other departments (Front Desk & C&E) to ensure all group and FIT reservations are handled seamlessly. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed..
• Problem-Solving: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
• Flexibility and Learning: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed. Mostly during high-demand periods.

Qualifications:

• Prior experience in a reservations role. (Hotel Industry would be highly desirable).
• Excellent communication and interpersonal skills, with a strong customer-focused attitude.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Ability to work independently and as part of a team.
• Proficiency with reservation systems and software (experience with Opera is a plus).
• A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
• Attention to detail and problem-solving skills.
• https://careers.ihg.com/en/job-details/?jobref=Reservations+Agent%7cGB%7c154722#16132