About TRIBE & JO&JOE Auckland
TRIBE and JO&JOE represent two bold, design-led hospitality concepts united by a passion for community, creativity, and connection.
TRIBE is a modern hotel experience crafted for a new generation of travellers. With unapologetically original design and a focus on comfort, quality, and style, TRIBE offers spaces that inspire authenticity and shared experience. The TRIBE Collective is more than a team, it’s a vibrant community that celebrates individuality and doing things differently.
JO&JOE, created in 2017, brings together the comfort of a hotel with the friendliness of a youth hostel. Its ‘open houses’ are colourful, caring, and rooted in local neighbourhood life. With rooftops, restaurants, bars, events, and designer rooms at affordable prices, JO&JOE is a place for both travellers and locals to connect. It’s not just about affordability, it’s about being open-minded and meeting new people.
Together, TRIBE Auckland and JO&JOE Auckland offer a unique hospitality experience that blends style, community, and inclusivity.
TRIBE Auckland and JO&JOE Auckland are seeking a Reservations Agent to join our team. This role will be shared across both properties, with JO&JOE operating on the Mews PMS System integrated with Duve, our guest-facing app. The Reservations Agent will be based within the SO/ Auckland reservations team, which includes a Reservations Supervisor and a Cluster Reservations Manager. Come and write a page in the history of JO&JOE and TRIBE by being part of this dynamic team!
Why you?
None of these missions will scare you:
Mission 1: Manage all incoming booking inquiries across TRIBE Auckland, JO&JOE Auckland, ensuring accurate input of details and maximizing occupancy.
Mission 2: Collaborate closely with Sales, Revenue Management, Marketing, and Front Office teams to optimise occupancy and drive accommodation sales.
Mission 3: Provide professional, friendly, and knowledgeable support to guests, travel agents, and corporate clients, ensuring a high-quality commercial relationship.
Mission 4: Upsell room types, packages, and services while adhering to pricing strategies and brand standards.
Mission 5: Ensure all guest information, preferences, and booking details are correctly recorded in the Property Management System (Mews PMS for JO&JOE, and relevant systems for TRIBE).
https://careers.accor.com/global/en/job/reservations-agent-in-auckland-new-zealand-jid-67980
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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