Reservations and Royal Services

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Position Summary:

The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized, customer-oriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalized services to ensure the highest level of satisfaction.

Key Responsibilities:

• Reservations Management:
  • Process and manage hotel room reservations efficiently and accurately.
  • Ensure all reservation details are correctly entered into the system.
  • Respond to guest inquiries regarding room availability, rates, and amenities.
  • Upsell hotel services and amenities to maximize revenue.
• Guest Services:
  • Provide personalized assistance to guests before, during, and after their stay.
  • Handle special requests and VIP arrangements to ensure a memorable guest experience.
  • Address guest concerns and resolve issues promptly and professionally.
  • Coordinate with other departments to fulfill guest needs and requests.
• Communication:
  • Maintain clear and effective communication with guests via phone, email, and in-person interactions.
  • Provide information about hotel facilities, services, and local attractions.
  • Collaborate with the Front Office and other departments to ensure seamless guest experiences.
• Administration:
• https://careers.accor.com/global/en/job/reservations-and-royal-services-agent-in-raffles-doha-doha-qatar-jid-62187