Reservations & Communications Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What You Will Do

• Answer incoming phone calls promptly and professionally, using guest names when possible and routing calls accurately.
• Handle and convert inquiries into confirmed bookings for rooms, spa, restaurants, and in-room dining services.
• Manage and respond to the hotel’s reservations and guest communications email inboxes.
• Run daily reports and distribute to relevant departments including Sales & Marketing and senior leadership.
• Process messages, mobile instant messages, wake-up calls, and facsimiles in a timely and accurate manner.
• Handle guest concerns and complaints with care, in line with Four Seasons policies.
• Contact guests prior to arrival for preferences or special requests, and ensure accurate updates in the system.
• Confirm and guarantee reservations, clear waitlists, and highlight VIP or Special Attention guests.
• Support guest recognition efforts by verifying profiles and flagging return guests.
• Coordinate with Front Desk and Central Reservations to review bookings and resolve inconsistencies.
• Support minor technical issues involving phones, fax machines, or internet services in guest areas.

What You Bring

• Excellent communication skills in both English and Arabic.
• At least two years of experience in a similar role, ideally in a luxury hospitality environment.
• Strong administrative and computer literacy skills.
• A proactive approach, exceptional attention to detail, and a passion for guest service.

What We Offer

• Full board shared accommodation in a high-quality, well-equipped employee compound
• Complimentary stays at Four Seasons properties worldwide
• Regular team-building, social, and sporting events
• Paid annual home leave with airfare
• High-quality staff meals
• Transportation to and from the hotel
• https://careers.fourseasons.com/us/en/job/REQ10353929/Reservations-Communications-Agent