Reservations Coordinator

To ensure all procedures are performed to the hotel’s standards. Assist where necessary to ensure optimum service to guests, visitors and other departments. Ensure prompt, courteous and efficient handling of all requests by both guests and colleagues. Assist with guestroom reservations including changes, cancellations, processing travel agent commissions, responding to travel agent inquiries, managing guestroom inventory, and reviewing reservations for accuracy and hotel preparedness

• Ensure that all incoming calls are responded to within 3 rings, using correct salutations and telephone etiquette
• Process all reservations requests, changes and cancellations received by phone, e-mail, internally and through global reservations center (GRC), travel agencies or group planner
• Ascertain caller’s needs through open-ended questions
• Describe room accommodations and all amenities
• Obtain all necessary information to book a reservation
• Accommodate special requests and designate by notation in Opera Cloud
• Access guest history records to best service guests
• Maintain accurate information in guest history files
• Promote special offers to callers requesting reservations on designated date
• Verify availability, suggest alternate dates for fully committed dates
• Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits
• Verify all reservation information with caller to ensure accuracy
• Input correct information into proper fields to inform other departments of pertinent information (i.e., comments, alerts, traces).
• Process confirmation letters
• Initiate deposit refunds for canceled reservations
• Refer requests for initial booking of group rooms, banquet or convention requests to the Sales Department
• Review group turnovers, room blocks and ensure that group reservations are made against the room block
• Ensure group rooming lists are input in a timely manner
• Monitor group cut-off dates to ensure rooms are released to inventory after cut-off date passes
• Review group resumes and attend resume meetings to ensure reservations and group blocks reflect pertinent information
• Attend weekly resume meetings
• Compile and maintain information for daily/weekly/monthly reports
• Monitor group reservation activity and communicate status with Sales Department during weekly pickup meetings
• Conduct basic training for new staffhttps://careers.accor.com/global/en/job/reservations-coordinator-in-fairmont-dallas-dallas-united-states-jid-89606