rocess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowe
https://careers.marriott.com/reservations-coordinator/job/0E56C346365E05372D6840E4DECD6236
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
An Assistant Reservations Manager oversees the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. What will I be doing? As Assistant Reservations Manager, you oversee the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. The Assistant Reservations Manager will […]
JOB DESCRIPTION A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. What will I be doing? As a Guest Service Executive, you are part of the Front Office Team which is the main connection between […]
Accommodation Supervisor What will I be doing? As an Accommodation Supervisor, you will support the Human Resources Department to ensure high standards of cleanliness, maintenance, and comfort in the team members’ accommodation. Specifically, an Accommodation Supervisor will perform the following tasks to the highest standards: Maintain the cleanliness of the public areas, hallways, corridors, and […]
Telephone Operator Within the general guidelines given by the hotel management, this position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards. What you will be doing: Answer all internal and external calls in a courteous and professional manner. Direct calls […]
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
