Reservations & Events Manager

Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel’s services.

As our next Reservations & Event Manager, you…

Are the ‘face of Novotel Cambridge North’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

You will be in charge of:

• Daily reservations checks from all platforms (Accor, Booking.com, Expedia, FITs, etc.)
• Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly
• Daily ckeck of OTAs commissions
• Weekly submission of commissions on Fastcom
• Update of various trackers on a daily basis (such sus No show, Cxl, etc)
• Manage reservations and booking enquiries via telephone, email and face to face
• To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
• Arrange and deliver hotel show around in a professional and knowledgeable manner
• To support with group bookings through the whole process and liaise with other departments where required
• To be the first point of call for all client enquiries regarding accommodation and meeting and events
• To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings
• Arrange and conduct hotel show around to promote the sale of accommodation and/or meeting space
• https://careers.accor.com/global/en/job/reservations-and-events-manager-in-novotel-cambridge-north-cambridge-united-kingdom-jid-51927