Reservations Executive

The Reservations Executive – Tier One serves as a primary point of contact for guest bookings and inquiries. Reporting to the Complex Reservations Manager, this role is essential for driving property revenue through effective sales techniques and high-quality customer service

Key Responsibilities

• Reservation Management: Processing all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Guest Communication: Answering telephones within three rings with professional etiquette and engaging guests regarding property services and local attractions.
• Sales & Revenue: Utilizing up-selling techniques to maximize room rates and property revenue by matching guest needs with the appropriate room types.
• Information Accuracy: Verifying all booking details with callers, including guarantee and cancellation policies, to ensure seamless guest arrivals.

Key Requirements

• Experience:
  • 1–2 years in reservations, front office, or customer service or related work experience.
• Education: Diploma in Tourism/ Hospitality Operations or Certificate in Front Office/ Reservations or Tourism Operations
• Key Skills:
  • Communication: Basic to medium proficiency in the English language (reading, writing, and speaking) with a high level of articulation
  • Interpersonal Excellence: A positive demeanor with a focus on teamwork, diversity relations, and active listening to resolve guest concerns.
  • Technical: Ability to input and access data in reservation systems, including managing Marriott Rewards information and specialized rate codes
• Attributes: High level of integrity, accountability, and a positive demeanor.

OUR BENEFITS:

• Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends.
• Career growth and professional development through Marriott’s global learning and training programs.
• Access to the Employee Assistance Program supporting physical, emotional, and financial wellbeing.
• Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity.
• Duty meals provided.
• Associate transportation provided.
• Prorated unused sick leave paid out at year‑end
• https://careers.marriott.com/reservations-executive-tier-one/job/F466BAC3E33CEEA5A6534A9CD18AEAF2