Reservations GRO

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

About the role

Responsible for booking, selling, upselling the hotel’s room and other revenue centers and providing information to prospective guests and bookers. To capture sales from the incoming calls in compliance with Four Seasons Standards coordinate details of each reservation via Opera/Lotus to ensure the guest’s satisfaction. 按照部门工作程序处理客房的预订，客房的向上促销，及提供相关的信息给于客人及预订者，从接听电话中完成销售，并在Opera或者Lotus系统中按照四季集团的标准来保证客人的要求能够实现，达到客人满意。

What you will do

• Capture sales and upsell from in-coming reservation calls, process details and amend reservations. Highlight VIP Preferred Partners, site inspection, family stays, special requests etc. Complete internal reservation forms. 从预订电话中获取销售和追加销售，处理细节并修改预订。突出VIP优先合作伙伴，现场考察，家庭住宿，特殊要求等。完成内部预订表格；
• Handle guest complaints in accordance with Four Seasons Standards. 按照四季标准处理客人投诉；
• Process WRO, Trust, Internal Reservations, and FIT group reservations via email/GDS/website/OTA/wholesale. 通过电子邮件/GDS/网站/OTA/批发处理WRO、信托、内部预订和FIT集团预订。

What you bring

• College Diploma or academic certification or related hotel experience more than 1 year. 大学学历要求或者1年以上的相关酒店工作经历；
• Experience with Opera an advantage. 熟悉酒店管理系统Opera从业经历者优先；
• Reading, writing and oral proficiency in English and mandarin. Additional language an advantage. 良好的英语阅读、书写、口语能力。懂得不同的语言者优先。

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package. 具有竞争力的薪酬、工资和全面的福利待遇
• Excellent Training and Development opportunities. 优秀的培训和发展机会
• Complimentary Accommodation at other Four Seasons Hotels and Resort. 全球任何四季酒店的员工折扣
• Complimentary Dry Cleaning for Employee Uniforms. 免费干洗员工制服
• Complimentary Employee Meals. 免费员工餐
• Complimentary Employee Dormitory. 免费员工宿舍
• Complimentary Employee Shuttle Bus. 免费员工班车

Schedule & Hours:

• Forty hours over a five day period;  scheduled days and times may vary based on need. 5天内工作40小时；计划的日期和时间可能会根据需要而变化。
• https://careers.fourseasons.com/us/en/job/REQ10344692/Reservations-GRO