Reservations Manager

As the Reservations Manager, you will lead the day to day operations of our Reservations Department, ensuring seamless processes, exceptional service delivery, and maximised revenue opportunities. You’ll coach and support a dedicated team, collaborate closely with key internal stakeholders, and play a pivotal role in forecasting, reporting and strategic decision making.

This is a fantastic opportunity for a driven leader looking to take the next step in their career within a dynamic, supportive, and growth‑focused environment.

What You’ll Be Doing

• Lead, mentor and develop the Reservations team to achieve service excellence and revenue targets.
• Manage occupancy forecasting, monthly objectives and revenue strategies in partnership with Management.
• Handle all incoming reservation enquiries professionally while maximising upsell opportunities.
• Monitor and manipulate room availability, rate structures and inventory across PMS, GDS and online platforms.
• Conduct regular yield meetings and collaborate with Sales, Front Office and Revenue teams.
• Oversee group bookings, special allocations and promotional inventory.
• Ensure high accuracy of all reservation data, communications and reporting.
• Act as an Accor ambassador, promoting our services and brand values internally and externally.

• Minimum 1 year experience in a Reservations or Sales leadership role.
• Qualifications in Hospitality, Tourism or Sales/Commercial (preferred).
• Strong computer skills, ideally with Opera Cloud
• Exceptional communication, coaching and stakeholder management skills.
• Analytical mindset with strong attention to detail and a drive for results.
• Ability to work effectively in a fast‑paced, high‑volume environment.
• A natural leader who embraces change, inspires others and lives the Accor values.
• Full Australian working rights.https://careers.accor.com/global/en/job/reservations-manager-in-novotel-sydney-olympic-park-sydney-olympic-park-au-jid-88407